Warranty Policy
At Hiley, we are committed to providing high-quality products and excellent customer service. Our Warranty Policy ensures that your Hiley electric scooter is covered against manufacturing defects under normal use. Please review the details below to understand the warranty coverage and how to file a claim.
1. Warranty Coverage
Hiley provides a 6-month limited warranty on all electric scooters purchased directly from our website. This warranty is valid for the original purchaser only. If you purchased your scooter from a dealer, please contact the dealer directly for warranty support.
Hileyrider Scooter Warranty Details
| Affected Part | Warranty Period | Service Content |
|---|---|---|
| Throttle | 6 months | Free maintenance |
| Controller | 6 months | Free maintenance |
| Frame | 6 months | Free maintenance |
| Motor | 6 months | Free maintenance |
| Battery | 6 months | Free maintenance |
| Charger | 6 months | Free maintenance |
| Inner Tube | 1 Month or 100KM | Free maintenance |
| Brake Pad | 1 Month or 100KM | Free maintenance |
| Kickstand | 1 Month or 100KM | Free maintenance |
| Fenders | 1 Month or 100KM | Free maintenance |
| Aesthetic Damage | Not Covered | – |
The warranty period is valid from the moment the customer receives the order. Non-functional parts will be repaired or replaced free of charge, provided the scooter has not been misused or damaged due to negligence.
2. Warranty Claiming Process
To initiate a warranty claim, please follow these steps:
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Provide visual evidence: Submit pictures or videos clearly showing the defect along with a detailed description of the issue.
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Claim Review: If our customer service team verifies that there is a manufacturing defect, we will send you the appropriate replacement parts.
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Replacement Policy: Replacement parts are provided only once during the warranty period
3. Warranty Exclusions
The warranty does not cover:
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Damage due to incorrect usage, poor maintenance, or failure to follow the user manual’s instructions.
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Damage caused while under the influence of drugs, alcohol, or any other mind-altering substances.
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Damage resulting from natural disasters or acts of nature.
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Damage caused by unauthorized modifications or self-repair of parts without prior approval from Hiley.
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Damage caused by the use of non-original parts or unauthorized circuit and configuration changes.
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Fractures, breakages, or loss of plastic parts such as the choke, charging port, handlebar switches, and plastic flaps.
4. Post-Warranty Coverage
Once the normal 6-month warranty expires, free after-sales services are no longer available. Extended warranty coverage may be available, but no additional warranty is provided once this extended period ends.
5. Contact Information
For any questions or assistance regarding your warranty claim, please contact our customer support team:
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Email: service@hiley-scooter.eu